This policy outlines the rules and procedures for returns, exchanges, and refunds for all products purchased from Bodiwell Wellness & Weight Loss. Our goal is to ensure your satisfaction while maintaining safety, compliance, and quality standards for all health and wellness items.

Non-Returnable Items

- For safety, health, and regulatory reasons, we do not accept returns, exchanges, or refunds for the following items under any circumstance:

* All vial medications, injectable treatments, and prescription-based products

* Opened or partially used supplement bottles, packages, or containers

* Any product that has been tampered with, damaged, or had its seal broken

* Custom-formulated medications, compounded products, or personalized wellness kits

* Items marked as “final sale” or “non-refundable” at the time of purchase

Eligible Returns & Exchanges

- We may accept returns or exchanges only for unopened, factory-sealed supplement bottles that meet all of the following requirements:

* The item is returned within 15 calendar days from the original date of purchase

* The original safety seal is fully intact and unbroken

* The product is in its original packaging and in resalable condition

* You provide a valid proof of purchase, such as a receipt, order confirmation, or invoice

How to Request a Return or Exchange

- To initiate a return or exchange for eligible items:

* Contact our customer support team within the 15-day window via phone, email, or in person at our office

* Provide your full name, order number, date of purchase, and details of the product you wish to return or exchange

* Wait for written approval and a return authorization number from our team before sending back any items

* Ship the product back to the address provided at your own cost, using a trackable shipping service. We recommend retaining your shipping receipt for your records.

Damaged or Incorrect Items

- If you receive a damaged, defective, or incorrect product:

* Notify us within 3 business days of delivery

* Provide clear photos of the product, packaging, shipping label, and any damage or error

* We will arrange for a replacement, exchange, or full refund at no extra cost to you, including return shipping fees

Final Notes

* This policy applies only to products purchased directly from Bodiwell Wellness & Weight Loss. We do not accept returns or issue refunds for items bought through third-party retailers or marketplaces

* We reserve the right to refuse any return or exchange that does not meet the conditions listed above

* All decisions regarding returns, exchanges, and refunds are final and at the discretion of Bodiwell Wellness & Weight Loss